TERMS AND CONDITIONS
Welcome to the Gwisgo Bookworm website terms and conditions for use. Gwisgo Bookworm is the trading name of Gwisgo Ltd (previously registered as Broglio Ltd). These terms and conditions apply to the use of this website, and by accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Before you place an order, if you have any questions relating to these terms and conditions please contact us using the contact information provided on the website.
‘Conditions’ means these terms and conditions, ‘product’ means a product displayed for sale on this website, ‘we’, ‘us’, ‘our’ means Gwisgo Ltd, ‘you’, ‘your, means the user of this website, ‘working days’ means all days other than Saturdays, Sundays and public holidays.
Access to this website
You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.
In placing an order you confirm that you are aged 18 or over.
We only fulfil orders directly through the website that have a destination address within the UK.
Please contact us directly for postage prices if you would like us to post books to any address outside of the UK.
In some instances we may decline to deliver parcels to PO addresses. We will contact you if we consider the delivery address provided to be a problem.
All orders are made subject to these terms and conditions.
The contract between us
When placing an order you agree that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability.
Circumstances may arise which result in one or more products listed on the website being out of stock. If this should affect your order we will email you with availability information so that you may decide to cancel if you no longer wish to proceed.
No contract for the sale of any product will exist between you and us until payment of the whole of the price for the goods ordered has been received. As our payment processing is done by Stripe by credit/debit card, payment is taken on confirmation of order, regardless of whether the item/s ordered are available for immediate despatch.
Once payment has been sent you will receive an email which will confirm the amount and details of the order.
This confirmation email will be sent to the email address given in your order form and with detail of the products ordered, order number and the total price (including p&p, otherwise known as shipping).
Our acceptance of your order brings into existence a legally binding contract between us on these terms.
Any term sought to be imposed by you in your order will not form part of the contract.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
If your order has not been accepted, you will receive an email from us telling you the reasons why.
We are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.
If an error or inaccuracy is discovered in regard to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price or to cancel the order altogether. If we are unable to contact you or we receive no reply from you, we will cancel your order.
We reserve the right to change prices listed without notice.
We reserve the right to refuse to supply any individual or company.
Withdrawal by you from the contract
If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.
You may withdraw your order for goods at any time up to the end of the fourteenth working day after you have received the goods. You do not need to give us any reason for withdrawing your order nor will you have to pay any penalty.
There are two circumstances in which you cannot withdraw your order
a) where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered or, in the case of audio, video, DVD recordings or music CDs, where the holographic seal and/or shrink-wrap has been unsealed by you or, b) the product is personalised to your requirement.
To withdraw your order you must notify us in writing at the address set out in the Returns section below.
If you have received the goods before you withdraw your order, then you must send them back to our return address at your own risk and cost, unless the goods were supplied faulty or damaged. If you withdraw your order but we have already processed the goods for despatch and you have yet to receive them, you must not unpack the goods when they are received by you and you must send the goods back to our return address at your own cost and risk as soon as possible.
Once you have notified us that you are withdrawing your order, any sum debited to us from your credit/debit card will be re-credited to your account within 14 working days of receiving returned or unwanted items.
Availability of goods you order
If we have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by us from your credit/debit card will be re-credited to your account and we will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 14 working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
We will take all reasonable care to ensure that all details and availabilities of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions, prices and availability at a particular time may not reflect the position exactly at the moment you place an order. Please note that the price the goods are offered for tender are as displayed in the shopping basket.
Delivery of goods to you
The delivery period stated within which you will receive your order is approximate based on availability, normal processing and delivery companies.
Goods will be sent to the person and the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
You will become the owner of the goods you have ordered when the goods are received by you.
Payments are processed by the secure Stripe system and can be via Visa and Mastercard credit or debit cards.
Stripe will charge you for the order total amount when your order is confirmed regardless of whether all items are available and pay this amount to us. If any items cannot be supplied or you change your mind, your debit/credit card will be credited with the appropriate amount.
All product prices and delivery charges are shown in UK pounds sterling.
Prices and VAT
Prices shown on the website include VAT, where and to the extent that VAT is required to be applied to the product under UK VAT law.
Delivery charges are extra and are applied where applicable.
Although we make every effort to ensure that the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered prior to dispatch, we will contact you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we do not receive a reply, we will cancel your order. We will not be obliged to offer any compensation for disappointment suffered.
Returns and credits
Products can be returned under the following conditions:
The item must be returned within 14 days of receipt
Books must be in unused (resaleable) condition
Any other products must be returned in new condition with its original packaging and accessories.
Returns by post in accordance with the following procedure:
Repackage the products securely and send them together with the reason for return, a copy of the invoice/delivery note, your email address, order number and instructions as to whether you would like a refund or replacement. The returns address can be found on the paperwork that arrives with your order. This is the address of Gwisgo Bookworm shown on the website.
Returns by post are made at your own risk and cost. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you. Refunds will be credited to the same card used for the order.
We cannot refund products which have been personalised to your requirement.
If you receive incorrect or damaged products from us, please return it to us within 14 days of receipt for a full refund or exchange. We will refund the cost of return postage for any error on our part.
Goods lost in transit
For deliveries to any UK address please allow 10 working days from the date of despatch. If after 10 days your goods have not arrived, please contact us.